U.S. Bank
I’m a lead accessibility experience designer for U.S. Bank’s digital products: the design system, the teams who build on it, and other business lines.
Most of the work is making accessibility a property of the system instead of a task at the end. When a component is well designed and developed, downstream teams inherit it. A bigger piece was the native design system, where the accessibility model isn’t as mature and each platform needs its own answer. We defined, designed, developed, and deployed it.
The rest is service design: documentation people actually use, checks that run in the pipeline, testing with people who rely on assistive technology, building services that ultimately serve the end customer, and enough shared knowledge that the program never depends on a single person.