U.S. Bank
I’m a lead accessibility experience designer for U.S. Bank’s digital products: the design system, the teams who build on it, and many other business lines.
Most of the work is making accessibility a property of the system instead of a task at the end. When a component is well designed and developed the teams downstream inherit it and don’t need to solve the same types of problems over again. One of the bigger additions was the native design system where the accessibility model isn’t as mature and and each platform needs its own answer. We defined, designed, developed, and deployed it.
The rest is service design: documentation people actually use, checks that run in the pipeline, testing with people who rely on assistive technology, and enough shared knowledge that the program never depends on a single person.
Most of it stays inside the company, which is how enterprise work usually goes. The part worth sharing is the method. Accessibility holds up best when it is built into the tools and processes teams already reach for.